Refund Policy

Monthly and annual subscriptions are billed in advance and are non-refundable once the billing period has started. You can cancel at any time from your billing page; cancellation stops future renewals and your plan stays active through the end of the current period.

If you purchased a new paid plan for the first time and have not made substantial use of paid features, you may request a refund within 7 days of the original charge. Contact us via our contact page with your account email.

Add-ons, room upgrades, and one-time purchases are non-refundable once the feature has been activated on your account.

If your payment fails, we may retry the charge or pause paid features until billing is resolved. You can update your payment method at any time on your billing page.

Please contact us before initiating a chargeback — most billing issues can be resolved quickly. Chargebacks may result in immediate suspension of your account.

We may issue refunds at our discretion for billing errors, duplicate charges, or service incidents.

To request a refund or ask a billing question, reach us via our contact page.